REFUNDS & CREDIT

REFUNDED CLASSES OR CAMPS

All Enable Art classes and camps are non-refundable unless Enable Art cancels a class or camp due to weather, health, an emergency, or low attendance. In those cases, the client will be notified of the cancellation as soon as possible and will be offered a refund or credit for the class, classes, or days of camp that are canceled. If the option to move into a different class or camp being offered, they will also have the choice to change. Once the client has decided on how they would like their refund, credit, or moved class, they will not be able to change their decision.

PRIVATE PARTIES: If the client declines the refund/credit and reschedules the class, they will no longer be able to request a refund unless Enable Art cancels the new class that was scheduled.

WHEN A CLASS IS CANCELED BY ENABLE ARt

If weather, health, an emergency, or low attendance causes Enable Art to cancel a program or service the clients will be contacted via call, text, or email. If Enable Art is unable to reach all the clients in a timely manner due to the client unable to answer, they will be emailed a form and asked to reply before, what would be, the scheduled class date. This helps Enable Art know if the client is aware that class is canceled. If the clients miss all forms of communication by Enable Art, there will be some form of signage on the building informing clients class is canceled and to check their text, voicemail, or email (that they used when signing up for that program) if they would like more information about rescheduling or credit.

(Enable Art does their best to get ahold of each client in a timely manner. It is important that the client gives Enable Art the correct information so they are able to contact the client when these issues arise.)

HOW CLIENTS ARE INFORMED

After the client’s are informed of the canceled program, they will be asked to watch for an online form that will be sent to the client via text or email that will ask if they would like a refund or credit. The form may also have an option to move to another class or camp if applicable. They will need to fill out the form with their preferred option selected and submit it so it is documented. If client’s do not have an email or access to the internet they are able to call Enable Art’s business phone number and request what they would like done. Enable Art will do their best to email the client with information on their refund, credit, or class move, within 2-4 business days, but if the client needs the refund or credit sooner, they can contact Enable Art to see if it can be done sooner. It will be up to Enable Art to decide if the refund or credit can be processed quicker. 

• RECEIVE A REFUND

  • If the client selected to receive a refund, Enable Art will do their best to issue the client’s refund within 1-3 business days from the day the form has been submitted by the client. When the refund has been submitted the client will be notified. Once the refund has been issued, it can take between 5-10 business days for the refund to show up in the clients applicable account. If they do not receive their refund in that timeframe, they will need to reach out to Enable Art. It is not Enable Art’s responsibility to insure the bank processes the funds to the client’s accounts. It is up to the client to insure the money is deposited.

  • If a client turns down a refund and chooses to receive credit or moves their class, they will not be able to request a refund since the clients initial choice was made and Enable Art planned for the change requested.

• RECEIVE ENABLE ART CREDIT

  • If the client selected to receive Enable Art Credit, Enable Art will email the client information about their credit and how to use it, within 2-4 business days from the day the form has been submitted by the client. 

• MOVING CLASSES

  • If the client selected to move to another class or camp that is being offered, Enable Art will email the client a confirmation of their saved seat in the class or camp they selected. If the class or camp the client is being moved to costs more than the initial class or camp the client paid for, they will not be charged extra to attend the class or camp. If the class or camp the client is being moved to costs less than the initial class or camp they paid for, they will receive Enable Art Credit in the amount of the difference.

CREDIT - ENABLE ART CLASSES AND CAMPS

If a client is to receive Enable Art Credit, they will receive it in the form of a discount code that can be used on any of Enable Art’s Products or Services. 

This credit must be used within a year from the date it was given to the client. If the client does not use their Enable Art Credit within a year from the date they received the credit code, they will lose that credit.

Enable Art Credit is allowed to be shared with other people if the client so chooses. The client should inform Enable Art of the shared code so we can help make sure a credit code isn’t stolen or misused. If the credit used needs to be refunded or credited again for some reason the original client that was assigned that credit will be given the credit back.

It is up to the client to keep track of their credited code so it is not misused or stolen.

CREDIT - GOLD BRUSH MEMBERSHIP

If the client will not be able to make it to an Evening Art Class they saved a seat for, the client will need to notify Enable Art 48 hours in advance of the class start time in order to receive a punch back on their Digital Punch Card. Unless they have canceled 48 hours in advance they will lose their class and will not receive a credit back on their Digital Punch Card. Enable Art has the right to credit back only if they see fit. (see “Cancellations”)